Maintenance Request - Non-Urgent

If the location you are enquiring about is NOT on the list below please email -
FOR RESIDENTS ONLY: All urgent issues should be reported to your Scheme Manager by phone or to your out of hours service through the call boxes provided on ht walls in Sheltered Accommodation. Working hours of Scheme Managers are 8am-4pm Monday-Friday & 9am-12pm at Weekends
Our Maintenance team work Monday to Friday from 8am to 4pm across all of our sites in Elmbridge. Your request will be picked up within 24 hours during a normal working week; we aim to respond within 3 working days for non urgent works, and remedy issues within 3 weeks where ever possible. Those that require more immediate attention should be reported through Scheme Managers for Sheltered Accommodation during working hours, or by calling our Call Warden System located in each flat.
FOR COMMUNITY PROPERTIES ONLY: Urgent issues should be reported to our mainline 01932 220242. We aim to respond within one working week and remedy within 3 working weeks where possible (or earlier).
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